Compliance and regulation
Make important information clear, accessible and accountable
HomeHub helps social landlords, housing associations and councils communicate essential property, safety, repair and tenancy information directly to residents.
Bring updates, guidance, documents and issue reporting into one accessible platform, helping your teams communicate consistently and maintain clearer records across the resident journey.
Built for UK social housing providers and the residents they support.
Portfolio Overview
Q4 2024
Open Repairs
12
23% fewer
Compliance
98%
+2 pts
Engaged Residents
847
+14%
Avg. Resolution
3.2d
1.8d faster
Repairs this month
Compliance depends on clear communication
Policies only work when residents receive the right information
Meeting regulatory responsibilities involves more than maintaining internal policies and completing inspections.
Residents need to understand what is happening in their home, how to report a concern, what action is being taken and where they can find further support.
When communication is spread across letters, emails, websites, phone calls and different internal systems, important information can be missed. Residents may not know where to look, while housing teams can struggle to maintain a clear and consistent picture of what has been communicated.
HomeHub gives landlords a direct digital channel for sharing information and keeping residents updated throughout the process.
Common communication challenges
- Important letters or emails are missed
- Residents are unsure how to report hazards
- Repair and inspection updates are difficult to follow
- Different teams provide different information
- Guidance is hard to find after it has been issued
- Communication records are spread across separate channels
A clearer way to keep residents informed
Put important housing information where residents can find it
HomeHub gives residents one accessible place to receive landlord updates, review useful guidance and find information connected to their home and community. Housing teams can communicate with individual residents, groups of properties, buildings, estates or the wider housing portfolio. Residents can revisit information when they need it, rather than relying on a letter, email or notice that may no longer be available.
Property and safety updates
Share information about inspections, planned works, safety activity and changes affecting a resident’s home.
Repair communication
Keep residents informed about reported problems, progress and next steps without relying entirely on inbound calls.
Guidance and support
Make practical guidance, support services and escalation routes easier to access.
Documents
Give residents access to relevant policies, property information and useful documents through the app.
Community announcements
Publish updates about local services, events, programmes and changes affecting an area.
Direct messaging
Provide a clearer route for landlord-to-resident communication and ongoing updates.
Supporting stronger compliance processes
Improve consistency across every resident interaction
HomeHub supports the communication and evidence surrounding your existing compliance processes. It does not replace your housing-management systems, repairs teams or statutory responsibilities. It helps connect those activities to the resident, so information is clearer and communication is easier to manage.
Six ways HomeHub supports housing providers
Awaab’s Law readiness
Support timely communication around hazards such as damp and mould by giving residents a clear route to report concerns and receive progress updates. HomeHub helps make the communication surrounding an issue easier to follow, supporting the operational processes your organisation puts in place to respond.
Damp and mould visibility
Give residents a straightforward way to raise property concerns and provide the information your team needs to begin investigating them. Reports can include relevant details and supporting evidence, helping teams understand the issue before deciding the appropriate action.
Evidence-based issue records
Create a clearer digital record of reported property problems, including when an issue was raised and how it progressed. This supports internal reviews, complaint handling and conversations between housing, compliance, repairs and resident-support teams.
Communication records
Keep relevant resident updates connected to the issue or activity they relate to. This reduces reliance on disconnected communication and gives teams a clearer view of the information that has been provided.
Regulatory communication
Publish updated guidance when policies, standards or operational requirements change. HomeHub helps landlords make important information available consistently across selected homes, buildings, estates or the wider portfolio.
Visibility and accountability
Give authorised teams a clearer view of reported concerns, resident communication and outstanding activity. Better visibility helps teams identify where follow-up may be needed and supports more accountable service delivery.
Respond clearly when property concerns are raised
Help residents report problems before they become more serious
Residents need a clear and trusted route for reporting concerns about their home.
HomeHub Resolve allows residents to report issues digitally and provide useful information about what has happened. Reports are time and date stamped and can be directed to the relevant contractor or team member.
Residents can then receive updates as the issue progresses, helping them understand what is happening without repeatedly contacting the landlord. For housing providers, this creates a clearer journey from initial report through to action and resolution.
For emergencies, residents should continue to use your published emergency contact routes.
HomeHub Resolve can support concerns including
- Damp and mould
- Leaks and water damage
- Heating and hot-water problems
- Electrical concerns
- Blocked toilets and drainage
- Damage and disrepair
- Safety-related property issues
Support transparency and consumer standards
Give residents clearer information about their home and services
Transparency is a central part of building trust between landlords and residents. Residents should be able to understand how to access services, report concerns, follow progress and find the information that affects their tenancy and home. HomeHub helps housing providers make this information more visible and easier to revisit. This can support wider work around consumer standards, complaints, Tenant Satisfaction Measures and resident scrutiny by providing a clearer communication channel between the landlord and the people receiving its services.
Clearer expectations
Explain what residents can expect from a service, what information they need to provide and what happens next.
Accessible information
Make policies, guidance and support information available through the resident app.
Consistent updates
Help different teams communicate using clear and consistent information.
Better resident understanding
Reduce uncertainty by keeping residents informed about issues, works and service changes.
Stronger complaints support
Maintain a clearer history of relevant communication when concerns are reviewed or escalated.
More visible accountability
Help authorised teams understand which issues require attention, follow-up or further communication.
Connect compliance activity across HomeHub
One resident experience across multiple housing services
Compliance-related communication does not sit within one department. A repair may involve housing officers, contractors, compliance teams and resident-support services. Retrofit activity may require property information, appointment updates, documents and ongoing engagement. Community support may need to reach specific residents quickly. HomeHub brings these touchpoints into a more connected resident experience.
Messaging
Send direct, targeted communication to residents, properties or wider groups.
Documents
Make relevant property, tenancy and compliance information easier to access.
Tenant Voice
Give residents clearer opportunities to provide feedback and contribute to service improvement.
Built to support your existing teams and systems
Add a clearer resident communication layer
HomeHub is designed to support the work already taking place across your organisation. It does not replace compliance specialists, repairs systems, housing-management platforms, asset-management systems, formal complaints processes or statutory inspections.
Instead, it helps connect residents with the information and services surrounding those processes. Housing teams gain a more consistent route for communication. Residents gain a clearer understanding of what is happening. Compliance and governance teams gain better visibility of the resident-facing activity supporting their wider responsibilities.
Make compliance communication easier to manage
See how HomeHub can help your organisation communicate important information, support residents and create greater visibility across your housing portfolio.