Partners
For Contractors
Work more closely with housing providers, keep residents informed and deliver repairs, maintenance and retrofit programmes with greater visibility from first appointment to completed work.
HomeHub connects the people involved in improving residents’ homes. Contractors receive clearer information, housing teams gain better oversight and residents understand what is happening at every stage.
Job overview
This week
Today's appointments
6
Jobs in progress
14
Completed this month
52
Properties covered
128
Jobs completed this week
Better work starts with better communication
Delivering work in residents' homes involves more than completing the job itself. Appointments need to be arranged, residents need to understand what is happening, access requirements must be recorded, housing teams need progress updates and contractors need accurate information before they attend. When those details are spread across calls, emails, spreadsheets and separate systems, communication becomes harder to manage, messages can be missed, information can be duplicated and residents may receive different answers from different teams.
HomeHub creates a clearer connection between housing providers, contractors and residents, giving everyone a better understanding of the work being delivered, what has already happened and what needs to happen next.
One shared view of the work
Connect contractors, housing teams and residents
HomeHub supports coordinated delivery across repairs, planned maintenance, property improvements and social housing retrofit programmes — helping reduce unnecessary calls, repeated questions and avoidable delays.
Clearer job information
Give contractors access to the information they need to understand the work, property and resident requirements before attending.
Coordinated appointments
Keep appointment details, resident responses and access requirements visible to the teams responsible for delivery.
Consistent resident updates
Help residents understand when work will happen, who will attend and what they need to do beforehand.
Visible progress
Share job status, outstanding actions and completion information with the housing teams managing the programme.
Better records
Keep communication, updates and supporting documents connected to the relevant work and property.
Programme oversight
Track activity across multiple homes, streets, estates or neighbourhoods from one coordinated platform.
Contractor collaboration
Work from the same information
Successful contractor and landlord collaboration depends on both sides having accurate, up-to-date information. HomeHub supports a more connected way of working by bringing job information, resident communication and progress updates together.
Contractors can see the details relevant to their work. Housing teams can follow what is happening without chasing updates across multiple channels. Resident liaison teams can understand what residents have already been told and whether further support is needed. This creates clearer responsibility across every stage of delivery.
A shared record of
- Planned work
- Property information
- Appointment details
- Resident communication
- Access requirements
- Work status
- Supporting notes and documents
- Completion updates
- Outstanding actions
Resident communication during works
Help residents feel prepared
For residents, work inside the home can be disruptive. HomeHub helps housing providers and delivery teams explain what is happening in plain language, giving residents time to prepare and confidence that the work is being properly managed.
- What work is planned
- Why the work is needed
- When contractors are expected
- Who will be attending
- How long the work may take
- Whether access to particular rooms is required
- Any steps they should take before the visit
- Changes to appointment times
- Progress during longer programmes
- What happens after the work is complete
This practical communication supports better resident access and helps reduce missed appointments caused by unclear or incomplete information. It also creates a more consistent experience, as residents are less likely to receive different messages from the contractor, landlord and programme team.
Access and appointment coordination
Reduce avoidable delays
A missed appointment affects everyone. HomeHub supports clearer contractor appointment management by helping teams coordinate the information around each visit.
Housing providers can communicate appointment details directly to residents. Residents can receive reminders and understand what is required before the contractor arrives. For larger programmes, teams can identify properties where contact has been made, appointments have been arranged or further action is required.
Repairs and planned maintenance
Keep work moving from report to resolution
HomeHub Resolve supports the journey from a resident reporting an issue through to repair progress and final completion — giving contractors better context before attending and a clearer way to share progress.
Better information before attendance
Photos, resident descriptions and property information can help contractors understand the reported issue before visiting.
Clearer progress updates
Housing teams can follow the status of work and keep residents informed without relying on repeated manual contact.
Fewer status enquiries
When residents can see that their issue has been received and is progressing, they have less need to call for updates.
Stronger completion records
Completion information, notes and supporting evidence can be connected to the relevant repair or property.
Retrofit delivery
Coordinate improvements across entire programmes
Social housing retrofit requires careful coordination between housing providers, contractors, installers and residents. The physical installation is only one part of the programme — residents need to understand why improvements are being made, what will happen inside their home and how the changes may affect them.
Contractors and programme teams can use HomeHub to support
A clearer view of resident readiness and property progress across many properties.
Stronger oversight of programme delivery from initial contact to completion.
A process that is easier to understand, from the first introduction to completed improvements.
Energy improvements residents can understand
Connect the work to the benefit
Energy-efficiency improvements can involve technical language that is difficult for residents to understand. HomeHub Energy helps translate property and energy information into clear, useful guidance, so residents can learn more about their home's energy performance and access practical energy-saving advice.
This supports contractors and retrofit teams by helping residents connect the installation work with the benefits it is intended to provide, leading to better preparation, more constructive conversations and stronger engagement throughout the programme.
Shared communication visibility
Keep everyone aligned
When communication is split between different teams, it is easy for information to become inconsistent. A resident may speak to the landlord, contractor and resident liaison officer separately, with each conversation containing information the other teams cannot see.
HomeHub creates a clearer communication layer around the property, work and resident journey — supporting accountability by showing what has been communicated, what actions are outstanding and where responsibility sits.
This shared visibility helps reduce
- Conflicting messages
- Repeated questions
- Duplicated contact
- Unclear responsibilities
- Missed updates
- Unnecessary administration
- Delays caused by incomplete information
Programme coordination
See progress across every property
Managing one repair or installation is very different from coordinating work across hundreds or thousands of homes. HomeHub brings together property progress, resident communication and work status, so programme teams understand:
- Which properties are included
- Which residents have been contacted
- Where appointments have been arranged
- Which homes are ready for work
- Where access support is required
- Which visits have taken place
- What work is in progress
- Which properties are complete
- What evidence has been captured
- Which actions remain outstanding
This gives housing providers and delivery partners a clearer understanding of progress across the programme, making it easier to identify delays, focus attention and provide accurate updates to operational and programme teams.
From planned work to completion
A clearer contractor journey
Work is prepared
The housing provider or programme team records the relevant job, property and resident information.
Residents receive clear information
Residents are told what work is planned, why it is happening and what they need to do.
Appointments are coordinated
Housing teams, contractors and resident liaison staff work from the latest appointment and access information.
Progress is recorded
Work status, notes, supporting documents and evidence can be added as the job or programme progresses.
Completion is shared
Completed work is recorded and residents receive clear information about the outcome.
Benefits for every part of the service
For contractors
Arrive better informed
Access clearer information about the job, property and resident requirements before attending.
Reduce wasted visits
Support better appointment communication, resident preparation and access coordination.
Share updates more easily
Provide progress and completion information through a clearer, connected process.
Reduce duplicated communication
Work from the same information as housing teams and resident liaison staff.
Support programme reporting
Capture property-level progress and evidence across larger programmes.
For housing providers
Improve contractor visibility
See progress across jobs, properties and delivery partners.
Keep residents informed
Provide timely, consistent information before, during and after work.
Strengthen accountability
Maintain clearer records of communication, activity and outstanding actions.
Coordinate at scale
Track progress across properties, neighbourhoods and programme areas.
Improve operational oversight
Give contract, programme and housing teams a more complete view of delivery.
For residents
Know what is happening
Receive clear information about planned work and appointments.
Be better prepared
Understand what contractors need and what to expect during the visit.
Get consistent updates
See progress without needing to contact multiple teams.
Feel included
Stay informed throughout repairs, planned works and retrofit programmes.
Have greater confidence
Know that the work, communication and next steps are being properly tracked.
A stronger partnership with housing providers
Deliver more than the work itself
Housing providers are looking for delivery partners who can provide quality work, clear communication and a positive resident experience. HomeHub helps contractors demonstrate all three — by improving the flow of information between contractors, landlords and residents, contractors can strengthen their relationship with housing providers by contributing to:
- Better resident communication
- Improved appointment coordination
- Clearer programme reporting
- More transparent progress tracking
- Stronger evidence capture
- Fewer avoidable delays
- A more consistent resident experience
Become a HomeHub partner
Build better outcomes together
HomeHub works with contractors, retrofit providers and housing delivery partners that want to improve how work is coordinated and communicated. Whether you deliver responsive repairs, planned maintenance, property improvements or large-scale retrofit programmes, HomeHub can help connect your work with the housing teams and residents it affects.
Together, we can make delivery clearer, improve resident confidence and give housing providers better visibility across their programmes.
Better coordination. Better communication. Better delivery.
HomeHub brings contractors, housing providers and residents together around the same work. Give your teams clearer information, keep residents informed and provide housing partners with the visibility they need across every property and programme.