Landlords
Deliver retrofit programmes residents understand and support
Successful retrofit programmes depend on communication and engagement, not just installation. Residents need to understand the programme, take part in surveys and appointments, prepare for works and feel supported throughout the process.
HomeHub connects residents, housing teams, contractors, property information and programme updates in one place, turning funding and delivery plans into confident action inside occupied homes.
Built for councils, housing associations and social landlords delivering retrofit at scale.
Retrofit that works for residents, not just properties
Every home in the programme, connected to the person living in it.
Why engagement comes first
Successful retrofit starts with resident engagement
Physical works are only part of a retrofit programme. For it to succeed, residents need to:
- Understand why the work is happening
- See how it will benefit their home
- Respond to communications
- Provide relevant household information
- Attend surveys and appointments
- Prepare for installations
- Understand disruption and timescales
- Learn how to use new systems
- Provide feedback after completion
HomeHub creates a consistent resident journey in place of disconnected letters, emails, phone calls and contractor messages, giving housing providers a resident-facing layer that turns programme plans into action inside occupied homes. It builds on the same approach to resident engagement used across HomeHub.
Better-informed residents
Stronger participation
Fewer missed communications
Improved appointment readiness
Greater trust
Clearer programme delivery
The retrofit journey
Communicate before, during and after works
Clear and timely information reduces uncertainty, improves cooperation and helps residents feel part of the programme, rather than something that is happening to their home.
Before works
- Why the home has been selected
- What improvements are proposed
- What benefits residents can expect
- What surveys are required
- When appointments will take place
- How residents should prepare
During works
- Appointment reminders
- Contractor information
- Work schedules
- Delays or changes
- Preparation instructions
- Progress updates
- Next steps
After works
- Completion information
- Guidance on new heating, insulation or ventilation systems
- Energy-saving advice
- Supporting documents
- Feedback opportunities
- Follow-up support
This connects naturally with Community for programme announcements, Messaging for direct updates, Documents for surveys and guidance, and AI to help residents find relevant information as the programme progresses.
Two-way engagement
Move beyond sending information to managing participation
Retrofit communication works in both directions. HomeHub helps housing teams gather resident feedback, collect responses and keep communication open throughout the programme.
This makes it clear which residents are ready to proceed, which need more support, and which have not yet responded, so appointment scheduling and resident readiness become visible parts of the programme rather than something held in someone’s inbox.
What HomeHub helps you capture
- Resident questions
- Appointment responses
- Access requirements
- Household circumstances
- Concerns about disruption
- Feedback on proposed works
- Post-installation feedback
- Requests for further information
Resident readiness
Funding support and awareness
Turn funding awareness into resident action
HomeHub helps residents and housing providers understand relevant retrofit funding and support, from national schemes through to local and partnership programmes.
Support this can cover
How HomeHub helps landlords
- Communicate available support clearly
- Target information using relevant property data
- Identify suitable homes and resident groups
- Explain why households are being contacted
- Provide tailored guidance
- Encourage residents to take part
- Gather the information needed to progress applications
- Maintain a record of communications and responses
HomeHub makes retrofit support easier to understand and easier to act upon, for residents and for the teams delivering the programme. Explore our guides for more on retrofit and funding.
Evidence gathering
Gather the evidence funding programmes require
HomeHub creates a clearer record of what has happened at each home and across the wider programme, bringing together the information funding applications and post-programme reporting depend on.
Brought together in one place
Programme coordination
Coordinate retrofit delivery across every property
Housing teams, resident-engagement teams, sustainability teams and contractors work from a clearer shared picture, with visibility across every stage of the programme.
A simple programme flow
Click a step to explore it
Step 01
Identify suitable homes
Use property and EPC data to identify homes suited to the programme and prioritise where retrofit will have the greatest impact.
Seeing the full picture at a glance
- Which homes have been identified
- Which residents have been contacted
- Which residents have responded
- Which appointments are booked
- Which homes are ready for work
- Which works are planned
- Which works are in progress
- Which works are complete
- Where further resident support is required
Net-zero progress
Track the impact of retrofit across your portfolio
Strategic targets become meaningful when teams can see which homes have been assessed, which residents have engaged, what work has taken place and what progress has been made. HomeHub brings before-and-after retrofit information together with the resident activity behind it.
- EPC ratings
- Property energy performance
- Planned retrofit measures
- Completed interventions
- Resident participation
- Energy savings
- Fuel-poverty support
- Net-zero progress
- Neighbourhood improvement
- Wider portfolio targets
Detailed EPC dashboards and property-performance insights live on the Energy platform. This is how those insights support retrofit planning, delivery, funding and reporting.
From insight to evidence
Energy identifies the opportunity
HomeHub connects the resident
Programme visibility supports delivery
Evidence demonstrates progress
Retrofit programmes that include leaseholders or homeowners can extend the same clarity to homeowners across the wider neighbourhood.
Connected across HomeHub
More value when everything is connected
Retrofit and funding does not sit apart from the rest of HomeHub. Property data, resident communication, programme activity and supporting evidence work together across the platform.
Messaging
Direct and targeted resident communication.
Documents
Surveys, guidance and property information.
Tenant Voice
Resident feedback and participation.
See how other housing providers are delivering retrofit programmes on Case Studies.
See how HomeHub can support your retrofit and funding programmes
HomeHub helps housing providers engage more residents, communicate more clearly, coordinate multi-property delivery, gather stronger evidence and track energy and net-zero progress, turning funding into visible improvements in residents’ homes.