Platform
Keep residents informed, involved and connected
Share important updates, invite participation and build a clearer picture of resident activity through one accessible community space.
More than a place to post updates
Resident communication can easily become spread across letters, emails, websites, social media and local notices. Important information is missed, responses are harder to manage and housing teams have limited visibility of what residents have seen or acted on. HomeHub Community brings information, participation and local support into one clear resident experience — helping housing providers share timely updates, promote services and initiatives, collect resident contributions and build a more consistent record of their community activity.
Publish information in one reliable place.
Encourage residents to respond and contribute.
Promote local support, services and events.
Build evidence of participation and activity.
Clear updates
Give residents one place to find current information
Important updates should be easy to find and easy to understand. HomeHub Community gives housing providers a dedicated space to publish information about services, planned works, safety, local events, support programmes and changes that affect residents — instead of relying only on scattered letters, emails, social posts or noticeboards.
Service updates
Keep residents informed about changes to services, opening hours, planned activity or local disruption.
Planned works
Explain what work is taking place, why it is needed and what residents should expect next.
Safety information
Share clear guidance and important notices in a place residents can return to.
Local opportunities
Promote events, training, support schemes and activities taking place in the area.
Direct contact
Create clearer communication between landlords and residents
Good resident communication is not only about sending information. HomeHub Community supports direct landlord-to-resident messaging while creating opportunities for residents to take part where appropriate — helping reduce gaps between what a landlord has communicated and what a resident understands. HomeHub does not need to replace every existing communication channel; it provides an additional, structured space that helps bring important information and resident activity together.
Relevant information
Share updates connected to the resident, their home or their local area.
Clear next steps
Help residents understand whether they need to read, respond, attend or take action.
Opportunities to contribute
Invite residents to share ideas, feedback, questions or experiences.
A more consistent record
Keep important updates and activity within a clearer digital journey.
Message thread
Planned works starting Monday — access needed 9am–12pm.
Landlord · 09:14
Thanks for letting me know — I’ll be in.
Resident · 09:22
Great — we’ll confirm once it’s complete.
Landlord · 09:23
Participation
Make it easier for residents to take part
Residents should be able to do more than receive updates. HomeHub Community can support practical ways for people to contribute ideas, share experiences and take part in initiatives connected to their home or neighbourhood — from submitting useful tips to sharing a resident story or contributing feedback about a service.
Resident ideas
Give people a simple route to share useful suggestions and practical knowledge.
Local participation
Promote events, programmes and activities that residents can join.
Resident stories
Show the real experiences and contributions behind community activity.
Recognition
Acknowledge residents who contribute ideas that provide genuine value.
Test your tip
Share an energy-saving tip and help others
Residents often have practical ideas that could help other households save energy or reduce everyday costs. HomeHub invites residents to send in their own energy-saving tips — each idea can be tested before successful suggestions are shared with the wider community.
Send in a tip
A resident emails HomeHub with an energy-saving idea they use at home.
HomeHub tests it
The idea is reviewed and tested to see whether it provides a practical benefit.
Share what works
Successful tips can be shared with other residents, and the contributor may receive a reward.
Resident story
A practical tip, tested and recognised
A resident submitted an energy-saving tip for HomeHub to test. After the idea was reviewed and shown to provide a practical benefit, it was selected to be shared with the wider resident community. To recognise the contribution, the resident received an air fryer.
The story shows how a simple resident idea can become useful information for other households, while giving the person behind it clear recognition for taking part.
Resident quote pending final approval from the client.
Resident photo — pending client approval
Accessible information
Help more residents understand and take part
Not every resident has the same level of digital confidence, access or experience. HomeHub Community is designed to make important information feel straightforward and approachable — reducing unnecessary barriers without forcing every interaction online.
Plain language
Present information in a way that is easier to read and understand.
Focused content
Help residents find relevant updates without searching across several different channels.
Simple journeys
Reduce unnecessary steps between receiving information and knowing what to do next.
Part of a wider approach
Use HomeHub alongside appropriate offline communication and resident support.
Visible progress
Show residents what is happening and what comes next
Trust is harder to build when residents do not know what is happening, why decisions have been made or when they can expect another update. HomeHub Community helps housing providers communicate more regularly and make information easier to revisit.
Explain what is happening
Give residents enough context to understand an update or activity.
Set expectations
Make the next step, timescale or action clearer where this information is available.
Keep information visible
Allow residents to return to important updates when they need them.
Strengthen internal consistency
Give housing teams a shared place for approved resident information.
Resident visibility
Evidence of activity
Build a clearer picture of participation and impact
Housing providers carry out a wide range of work that supports residents and local communities, but the evidence is often held across separate teams, documents and communication channels. HomeHub Community brings more of that activity into one clearer picture — supporting internal reviews, client reporting, funding discussions and wider conversations about social value with more useful evidence of the activity taking place.
Examples of evidence or activity that could be reported
- Announcements and resident updates published
- Local events or programmes promoted
- Resident responses and contributions received
- Participation in community initiatives
- Energy-saving tips submitted and tested
- Resident stories and approved testimonials collected
- Support services promoted through the app
- Examples of resident recognition or rewards
- Activity linked to particular neighbourhoods or programmes
- Evidence used within internal or external reports
Why it matters
A clearer way to inform, involve and understand residents
HomeHub Community helps housing providers organise resident information, encourage participation and build stronger evidence of the work happening across their communities.
Keep residents informed
Publish timely updates in one reliable place residents can return to.
Encourage participation
Give residents simple ways to contribute ideas, stories and feedback.
Improve consistency
Help housing teams manage approved information and reduce gaps between messages.
Demonstrate activity
Gather clearer evidence of announcements, initiatives, contributions and local support.
Part of HomeHub
Community works best alongside the full platform
Combine Community with Resolve and Energy to give residents a complete home management experience — and your team a single operational view.
Bring resident communication and participation together
See how HomeHub Community can help your organisation share clearer information, encourage resident involvement and build a stronger record of community activity.