HomeHub Privacy Policy

Last updated: October 2025

1. Who we are

Home Hub Info Ltd (“we”, “our”, “us”) operates the HomeHub app and platform; a digital tool that helps residents manage their homes, access property information, and find practical guidance on maintenance and energy efficiency.

Company details:
Home Hub Info Ltd
Registered in England and Wales
Company number: 16068596
Email: home@homehubinfo.co.uk

HomeHub Ltd is the data controller for the personal data we collect and process through our app and platform.

2. Information we collect

We collect and process both personal and property-related data.

a) Information you provide directly

When you use HomeHub, you may provide:

• Your name and contact details (such as email address or phone number)
• Account login credentials and preferences
• Feedback, queries, or support requests

b) Information provided by housing associations or landlords

We work with housing associations and landlords who may upload or integrate property-level data, such as:

• Property addresses and specifications (e.g. insulation, heating systems, EPC data)
• Maintenance and retrofit records
• Energy performance information

This data does not normally include identifiable tenant information. If a housing provider does include identifiable data, it is their responsibility to ensure they have a lawful basis for sharing it.

c) Automatically collected information

We also collect certain technical data automatically, including:

• Device and browser type
• IP address and approximate location
• App or website usage data
• Crash reports and performance analytics

We use cookies and analytics tools to improve performance and user experience. You can manage cookies through your browser or device settings.

3. How we use your information

• Provide and maintain the HomeHub service
• Display property-specific information
• Support communication between residents and landlords
• Facilitate maintenance and retrofit projects
• Develop insights into housing and energy efficiency
• Improve our products and services
• Comply with legal and regulatory obligations

We may also use anonymised or aggregated data for research, statistical, or commercial purposes.

4. Lawful bases for processing

• Contractual necessity – to provide the HomeHub service
• Legitimate interests – to operate, maintain, and improve our platform
• Legal obligation – where required to comply with UK law
• Consent – where you have opted in for specific uses (e.g. marketing or optional surveys)

5. Data sharing and partnerships

• Housing associations or landlords – to support property management, maintenance, and compliance
• Technology and analytics providers – who help us deliver and maintain the platform under strict confidentiality
• Research, housing, or energy partners – for insight or innovation projects, usually using anonymised or aggregated data
• Regulators or law enforcement – if required by law

Any future change to the use of identifiable data will be communicated clearly in advance.

6. Data storage and security

Data is stored securely on servers within the UK or EEA. We use encryption, access controls, and monitoring to maintain data security.

If data is transferred outside the UK or EEA, appropriate legal safeguards will be applied.

7. Data retention

We retain data only for as long as necessary for the purposes set out in this policy; usually for the duration of your account or tenancy, plus a short administrative period.

After this, personal data is securely deleted or anonymised.

8. Your rights

Under UK data protection law, you have the right to:

• Access your data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent where applicable

To exercise your rights, contact us at home@homehubinfo.co.uk. If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO).

9. Children’s privacy

HomeHub is not designed for use by children under 16. We do not knowingly collect data from them.

10. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available within the HomeHub app and on our website. If significant changes are made, we will notify users in advance.

11. Data Relationships Summary

Home Hub Info Ltd is the data controller for all personal data collected directly through the HomeHub app or website.

Housing associations and landlords that use HomeHub may act as data providers, supplying property-level data (e.g. EPC information, heating systems, or retrofit details).

They do not act as joint controllers unless they upload or otherwise share identifiable tenant information.

Where housing associations provide any personal data, they remain responsible for ensuring that they have a lawful basis to do so under UK GDPR.

Home Hub Info Ltd processes such data in accordance with this Privacy Policy and applicable data protection law.

12. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact: home@homehubinfo.co.uk