Residents
Report a problem, follow your repair, and stay connected with your landlord
HomeHub gives you a simple way to manage everything connected to your home, from reporting a problem to receiving updates and finding information, all from your phone.
Everything about your home, in one place
Information about your home can easily end up spread across phone calls, letters, text messages, emails and different websites. HomeHub brings it all together, so what matters to you is easier to find and easier to follow.
Reported repairs and their progress
Messages from your landlord
Appointment information
Property information
Energy advice
Local support
Community updates
Useful documents and guidance
See it in action
See HomeHub in 60 seconds
See how residents use HomeHub to report issues, track repairs and stay connected with their housing provider — all from their phone.
Reporting a problem
Report a problem in seconds
Whether it’s a leaking tap, a broken window or damp and mould, HomeHub gives you a quick, convenient way to let your housing provider know, without repeating the same information through multiple calls or messages.
Clear information and photographs help your housing team understand the issue and organise the right response, first time.
What’s the problem?
What’s happened
Mould appearing around the bathroom window, getting worse over the last week.
2 photos added
Report received — reference #HH-4821
Choose the type of problem
Pick from a simple list, so your report reaches the right team straight away.
Explain what has happened
A few short lines is all it takes to describe the issue in your own words.
Add photos and useful details
A clear photo helps your housing team understand the problem and plan the right response.
Submit and get confirmation
Your report is logged instantly, so you know it has been received.
Following repair progress
Know what’s happening, every step of the way
Reporting a problem is only half the story. HomeHub keeps your report and every update together in one place, so you’re never left wondering what happens next.
See the latest update, follow the progress of your report, and know the moment its status changes.
Your repair · #HH-4821
Bathroom damp & mould
Report received
Mon, 09:14
Triaged and allocated
Mon, 11:40
Appointment confirmed
Thu, 9am–12pm
Repair completed
Awaiting visit
Staying connected
Stay connected with your landlord
HomeHub gives you a clearer, more direct connection with your housing provider, so you feel better informed and they get the information they need, without messages getting lost along the way.
Messages · Riverside Housing
Thanks for the photos. We’ve booked a contractor for Thursday morning.
Housing team · 11:42
That works, I’ll make sure someone’s in.
You · 11:45
Perfect. We’ll send a reminder the day before your appointment.
Housing team · 11:46
Support and guidance
Useful support for your home
HomeHub goes beyond repairs. Find practical information and support connected to your home, whenever you need it.
Energy-saving guidance
Practical tips to help you use less energy and manage your bills.
Your home’s energy performance
Clear information about how efficient your home is, and what it means for you.
Home-maintenance advice
Simple guidance on looking after your home day to day.
Support programmes
Information about the support that may be available to you.
Tenancy and property guidance
Straightforward answers about your tenancy and your home.
Safety information
What you need to know to keep your home safe.
Notifications and updates
Updates that matter to you
Repair status changes, appointment confirmations, planned works, safety notices and local news. Important information reaches you in one clear place, relevant to your home and your local area.
Notifications
Appointment confirmed
2h ago
Thursday, 9am–12pm for your repair
Planned works nearby
1d ago
Communal lighting upgrade starts Monday
New energy advice
2d ago
Simple ways to cut your heating costs
Local event
3d ago
Community coffee morning, Saturday 10am
Community
Be part of your community
HomeHub is more than a place to manage repairs. Discover what’s happening locally, connect with useful support, and share your ideas.
Local events
Find out what’s happening near you.
Resident groups
Connect with others living in your community.
Support services
Discover local help that’s available to you.
Consultations and surveys
Have your say on decisions that affect your home.
Tenant voice
Your voice matters
HomeHub gives you an easy way to be heard. Whether it’s a quick survey or an idea for your neighbourhood, sharing your view has never been more straightforward, and it helps your housing provider understand what matters to the people living in their homes.
Quick question
How satisfied were you with your recent repair?
Takes 10 seconds · Helps shape local services
Documents and property information
Your information, ready when you need it
Spend less time searching through old letters and messages. HomeHub keeps useful information about your home, from documents and guidance to safety information and contacts, in one place.
Your documents
Tenancy agreement
PDF · Updated Jan 2026
EPC certificate
Rating C · Home
Gas safety certificate
Valid until Oct 2026
Property guidebook
How your home works
Simple to use
Everything is designed to help you find what you need
HomeHub is built around everyday life, not housing jargon. Simple language, clear steps and recognisable actions mean you always know what happens next.
Built for your phone
Everything works simply, wherever you are.
Clear steps
Every action is short, simple and easy to follow.
Plain language
No jargon, just information written the way people actually talk.
Information kept together
Everything about your home stays in one familiar place.
How to get HomeHub
Getting started takes minutes
If your landlord, council or housing association uses HomeHub, getting access is simple.
Your landlord introduces HomeHub
Your housing provider will let you know HomeHub is available to you.
Follow the invitation instructions
You’ll receive simple instructions to set up your account.
Download the HomeHub app
Available free on the App Store and Google Play.
Sign in and explore your home
Access everything connected to your home in one place.
Scan to download
Resident FAQs
Common questions from residents
What can I use HomeHub for?
You can report repairs, follow their progress, message your housing provider, find information about your home, and stay up to date with local news and support.
How do I get access to HomeHub?
HomeHub is provided through your landlord, council or housing association. Once they’ve introduced you to HomeHub, you can download the app and sign in with your details.
How do I report a repair?
Open the app, choose the type of problem, describe what’s happened, and submit your report. You’ll get instant confirmation that it’s been received.
Can I add photographs to my report?
Yes. Adding a photo helps your housing team understand the issue and arrange the right response, without you needing to explain everything over the phone.
Can I follow the progress of my repair?
Yes. You’ll see updates as your repair moves forward, including appointment details and confirmation once the work is complete.
Is HomeHub free for residents?
Yes, HomeHub is free to download and use if your landlord, council or housing association has made it available to you.
Have another question? Visit our full FAQs or get in touch.
Explore more
See more of what HomeHub offers
HomeHub for Residents
Your home. Your updates. All in one place.
Report issues, follow repairs and access useful information about your home with HomeHub.
Need a hand setting up? How to Get Started or explore Resident Guides.