Landlords
Resident engagement you can see, measure and improve
HomeHub gives housing providers a direct, ongoing connection with residents, not just a channel for repair updates and formal notices.
Reach the right residents with relevant information, understand how communication is received, and give residents simple ways to respond and take part.
Engagement overview
This month
Active residents
612
+8%
Response rate
61%
+5 pts
Messages sent
34
this month
Neighbourhoods reached
18
of 22
Engagement by neighbourhood
An ongoing relationship, not a one-way notice
Resident communication does not need to begin only when a repair is reported, a complaint is made or a consultation is required. HomeHub gives housing providers a consistent way to stay in contact with residents throughout the relationship, connecting communication, services and participation in one accessible platform. It brings together targeted messaging, resident feedback, community updates and engagement reporting, so residents get relevant information and housing teams get a clearer picture of how it lands.
What HomeHub gives housing teams
Communicate, measure and build participation in one place
Targeted communication
Send updates to exactly the residents they affect, by property, building, estate, resident group or support need.
ResidentsResidents receive information relevant to their home and circumstances.
LandlordsHousing teams reduce broad, unnecessary communication and the confusion it can cause.
Measurable engagement
See whether updates have been opened and how residents are responding, not just whether they were sent.
ResidentsResidents get communication shaped by what actually reaches them.
LandlordsHousing teams gain clear evidence of reach and participation to guide their approach.
Resident feedback and participation
Give residents simple, accessible ways to respond, ask questions and share their views.
ResidentsResidents can raise what matters to them without a formal process.
LandlordsHousing teams identify themes, concerns and opportunities for further engagement.
Trust through transparency
Keep communication consistent and visible, so residents can see what is happening and why.
ResidentsResidents understand decisions that affect their home and community.
LandlordsHousing providers build resident trust and reduce avoidable enquiries.
Digital inclusion and accessibility
Present information in plain language and multiple formats, designed for residents with different levels of digital confidence.
ResidentsEvery resident can access the information that matters to them.
LandlordsHousing teams reach a wider share of their residents through one platform.
Community and neighbourhood updates
Share property, estate and neighbourhood information, from planned works to local events and support services.
ResidentsResidents stay informed about their home and their local area.
LandlordsHousing teams strengthen participation and visibility across their communities.
Targeted communication
Reach exactly the residents a message is for
Resident communication does not need to be broad to be effective. HomeHub lets housing teams target updates with precision, so residents receive information relevant to their home, their circumstances and their local area.
Targeted communication also helps housing teams reduce broad, unnecessary or confusing messages, sent to residents the update was never really for.
Target communication by
Measurable engagement
Understand what is working, not just what was sent
Sending a message is not the same as reaching a resident. HomeHub turns communication into information housing teams can act on, helping demonstrate social value and improve the approach over time.
HomeHub helps landlords understand
- Whether residents have opened or viewed an update
- Which messages receive responses
- Which neighbourhoods are engaging
- Which resident groups are participating
- Which subjects generate the most interest
- Where additional communication may help
- Where residents may need further support
- How engagement changes over time
Landlord outcomes
A stronger case for every part of the service
Better resident engagement supports outcomes across housing, communications and governance teams, from day-to-day satisfaction to the evidence used in wider reporting.
Improved resident satisfaction
Better informed residents
Stronger resident trust
Fewer avoidable enquiries
Reduced confusion
Earlier identification of concerns
Increased participation
Better consultation responses
Stronger community involvement
Clear evidence of engagement activity
Better social value reporting
Improved coordination between housing teams
HomeHub also helps housing providers keep communication consistent across repairs, energy and community services, so residents get one experience instead of several disconnected ones.
The resident experience
A relationship that works in both directions
Residents notice when communication is genuine. Clear ways to respond, accessible feedback, visible updates and evidence that their input has been considered all turn a notice into a conversation, and continue after feedback is submitted, not only before it.
Residents receive information relevant to their home, while landlords reduce broad and unnecessary communications.
Residents understand what is happening in their area, while housing teams gain clear evidence of reach and participation.
Residents have simple ways to respond, while landlords can identify themes, concerns and opportunities for further engagement.
Residents can find support and local opportunities, while landlords strengthen participation across their communities.
Residents remain informed throughout repairs and planned works, while housing teams reduce uncertainty and avoidable enquiries.
Connected across HomeHub
Part of a connected resident experience
Resident engagement does not sit apart from repairs, energy or compliance. HomeHub connects communication across every service, so residents get one consistent experience and housing teams get one consistent record.
See what stronger resident engagement looks like
Book a demo to see how HomeHub can help your organisation communicate more effectively, increase participation and measure resident engagement across every home and community you manage.
Prefer to talk it through first? Contact our team.