Resources
FAQ's
Got a question about HomeHub? We've answered the most common ones below. If you don't find what you're looking for, our team is here to help.
For Housing Providers
How long does it take to implement HomeHub?
Most housing providers are fully onboarded within 4–8 weeks. We handle the technical setup, data migration, and staff training as part of the implementation process.
Does HomeHub integrate with our existing housing management system?
Yes. HomeHub integrates with all major housing management systems including Aareon, Civica, MRI, and Capita. Our team will assess your current setup during the onboarding process.
How is resident data handled and protected?
HomeHub is fully GDPR compliant and ISO 27001 certified. All data is stored on UK servers and we never share resident data with third parties without explicit consent.
Can we customise HomeHub with our branding?
Yes. The resident-facing app can be white-labelled with your organisation's name, logo, and colour scheme at no additional cost.
What support is available after go-live?
All plans include access to our customer success team, online documentation, and a dedicated account manager for enterprise customers.
For Residents
Is HomeHub free for residents?
Yes. HomeHub is completely free for residents whose housing provider is on the platform. There are no subscription fees or in-app purchases.
What devices does HomeHub work on?
HomeHub is available as a native app on iOS (iPhone) and Android smartphones. A web version is also available for residents who prefer to use a desktop or tablet.
My landlord isn't on HomeHub. Can I still use it?
The core features of HomeHub require your housing provider to be a customer. However, you can still access energy advice and homeowner tools through the standalone app.
How do I report a repair through HomeHub?
Simply open the app, tap 'Report a Repair', describe the issue, add photos if helpful, and submit. You'll receive real-time updates as your repair progresses.
Pricing & Commercial
How is HomeHub priced?
HomeHub is priced per-unit on an annual subscription basis. Pricing varies based on portfolio size and the features included. Contact us for a tailored quote.
Is there a minimum contract length?
Our standard contracts are 12 months, with multi-year options available that offer additional savings. We offer a 90-day pilot programme for organisations who want to prove value before committing.
Do you offer a free trial?
We offer a structured 90-day pilot rather than a free trial, which includes full implementation support and success metrics agreed upfront. Book a demo to find out more.
Still have questions?
Our team is happy to answer any questions you have about HomeHub.