Resources

Insights

Explore the issues shaping social housing services, from resident engagement and repairs to retrofit, home energy and community support. HomeHub Insights brings together practical thinking for councils, landlords, housing teams and their partners.

Residents taking part in a discussion with a housing representative.
Resident EngagementJuly 2026

Digital Resident Engagement in UK Social Housing

Digital communication gives housing providers more ways to reach residents, but sending more messages does not automatically create stronger engagement. The real opportunity is to make communication more relevant, accessible and useful while giving residents simple ways to respond.

Read insight
A resident discussing planned home-energy improvements with a retrofit representative.
RetrofitJune 2026

Resident-Led Retrofit: Turning Plans into Successful Delivery

Retrofit programmes are delivered in people’s homes. Their success therefore depends on resident understanding, trust and participation as much as specifications, funding and installation.

Read insight
Residents discussing damp and mould services with a housing representative.
Repairs and ComplianceMay 2026

Damp and Mould: Why Resident Communication Matters

A strong damp and mould response begins with listening to the resident, recording the concern clearly and maintaining communication until the issue has been investigated and resolved.

Read insight
A resident receiving practical home-energy guidance.
EnergyApril 2026

Fuel Poverty and the Role of Housing Providers

Housing providers are well placed to connect residents with useful energy information and relevant support. Clear property data, accessible guidance and targeted communication can help teams identify where assistance may be most valuable.

Read insight

Turn insight into better resident services

See how HomeHub helps housing providers improve communication, resolve issues, understand home energy performance and keep residents better informed.

Book a DemoExplore the HomeHub Platform