Platform
Resolve
A smarter way to report, track, and resolve housing repairs. Give residents the transparency they deserve and give your team the tools to work efficiently.
40%
Fewer inbound repair calls
3.2d
Average resolution time
98%
Compliance rate on tracked issues
Photo attached
Category
Issue reported
Triage complete
Contractor assigned
Resolution confirmed
Resident notified — contractor visiting Thu 22 May, 9–12am
What Resolve does
Every stage of the repairs journey, covered
From the moment a resident submits a report to the day it's resolved, Resolve keeps everyone aligned, informed, and accountable.
Simple Issue Reporting
Residents report repairs in seconds via the app, with photo uploads and clear categorisation to help your team prioritise.
Real-Time Status Updates
Automated updates keep residents informed at every stage — reducing inbound calls and building trust through transparency.
Smart Triage
AI-assisted categorisation routes urgent issues immediately, ensuring emergency repairs are flagged and acted on without delay.
Contractor Coordination
Assign jobs to approved contractors, track progress, and maintain a full audit trail from first report to final sign-off.
Performance Analytics
Monitor repair volumes, response times, and resolution rates with a real-time dashboard to drive continuous improvement.
Compliance Audit Trail
Every issue is logged with timestamps and actions taken, giving you the evidence you need for regulatory compliance.
How it works
From report to resolution in four steps
Resolve removes friction at every stage of the repairs lifecycle — for residents and housing teams alike.
Reported in seconds
A resident reports a problem in less than 30 seconds.
Categorised & allocated
The report is categorised, time and date stamped, and automatically allocated to the relevant contractor or team member.
Actioned & updated
The team member actions the report and amends the status for the resident.
Resolved before it escalates
The issue is resolved before becoming a major issue.
Compliance
Built for Awaab's Law and damp & mould compliance
Awaab's Law places strict legal obligations on social landlords to investigate and remediate damp and mould within defined timeframes. Resolve makes compliance systematic, not manual.
Damp & mould detection
Residents can report moisture and mould with guided photo prompts. Issues are categorised by severity and escalated appropriately.
Awaab's Law timelines
Resolve tracks investigation and remediation deadlines against Awaab's Law requirements, automatically alerting your team before breaches occur.
Evidence-based audit trail
Every action — report, inspection, remediation, sign-off — is logged with timestamps and responsible parties for regulatory defence.
Repeat issue monitoring
Pattern recognition flags properties with recurring damp or mould issues so underlying causes are investigated and resolved.
For housing providers
Operational efficiency. Resident trust.
Resolve transforms your repairs service from a cost centre into a competitive advantage — reducing admin while improving outcomes.
Fewer inbound calls
Digital reporting and automated status updates dramatically reduce repair-related calls to your team.
Lower admin overhead
Automated job assignment, status tracking, and contractor coordination cut hours of manual admin work.
Regulatory confidence
Meet Awaab's Law, HHSRS, and Decent Homes Standard obligations with built-in timelines and audit trails.
Happier residents
Transparent updates and faster resolution times lead to higher resident satisfaction and fewer formal complaints.
Portfolio-wide visibility
One dashboard shows repair volumes, contractor performance, and compliance status across your entire portfolio.
40%
Fewer inbound repair calls
3.2d
Average resolution time
98%
Compliance rate on tracked issues
4.8★
Average resident satisfaction
Live repair status
Part of HomeHub
Resolve works best alongside the full platform
Combine Resolve with Energy, Community, and Documents to give residents a complete home management experience — and your team a single operational view.
Ready to transform your repairs service?
See how Resolve can reduce calls, improve compliance, and give residents the transparent service they deserve.